The Medical Resort at Sugar Land - Sugar Land, Texas

Me B.

The place is horrible. They are very disorganized. The lady called Jeanette that runs the MDS dept have no clue on what she's doing. She keeps interfering in the nursing dept. Most of the people in administration are clueless. This Jeanette arranges with other vendors to sign up your loved one services that she will never have,Such as arranging Hospice to come and sign up your love one without your consent or your loved one consent. They signed my Mother up for iv vitamin infusion, but it was never administered. They used up her most of her Medicare days and my mother ended up with pneumonia while staying in that facility. I will not refer a dog to that facility. They are horrible.

Jon Cook

I found this place for my disabled veteran brother as he is trying to heal from cancer and wasn't quite ready to go back home after being at the veterans hospital for 5 months, thought I made a good choice but this place is absolutely horrific, please do your due diligence, and choose any other facility! I would not want my worst enemy here

Mike & Stacey Wickham

Our mom was here for rehab after a stay at MDAnderson. The staff was great and mom’s rehab went well.

Dale Monica Jones

The facility is really nice looking, however the care is horrible. They don’t like for you to ask questions. My mother has been in this facility for two weeks and her care has been nothing but horrible. She’s is a fall risk but they refuse to put rails on her bed and she fell out the bed and bumped her chin. While in the care of Physical Therapy she fell in the bathroom and hit her head on the wall. Management is horrible the people are rude. There was one person there that was gentle kind and sweet Miss Grace took good care of my mother. Do not take your parent or love one here.

Cakeface Addict

The nursing staff cares about patient, respiratory team cares about patient. DON, ADON. From admissions to discharge, this place cares about their patients individual needs. It’s a close knit family. The thanksgiving gathering was intimate and all the patients was clean and happy. I am amazed at how amazing this place is.

Zanetta Kelley

Night nurse refused to give my blood pressure medicine and walked out yelling and telling me she refused to talk to me. Run from this place. Do not go there.

Larry Munden

My wife was admitted to The Medical Resort at Sugarland in January 2019 for treatment of an infection and wound. I have kept her there since January as they have an excellent staff for treating wounds. I plan to keep her there until the wound is fully healed.

The nursing/medical staff is excellent, staying on top of my wife's various maladies. They are very good at listening to any concerns I may have and responding to them in a timely fashion. Likewise if they note something of concern they bring it to my attention. They do great job of facilitating wheelchair transport to doctor appointments.

The accommodations are first rate - the food, while repetitive is very good, and prepared from scratch. The facility is new and is pleasant to be in.

My wife is wheel chair bound - the staff providing the personal care does their work in a professional way and are considerate of my wife's condition.

The best endorsement I can make is that we have been there for almost five month and plan to stay until I feel my wife can be safely moved to an assisted living facility.

Mary Vega-Zela

Due to Covid restrictions family members are not allowed to visit their loved ones and this facility has taken full advantage of this restriction to use as a vacation from work while at work.

On several occasions my aunt requested assistance by pressing the call button and it would take over 15 minutes for someone to respond, the nurse would enter the room turn off the call button and let her know they would return shortly but then would not return for over an hour and a half to address her need.

Another instance my aunt wanted to get up from the bed and sit in the chair, the nurses were bothered by having to assist her but did.  When they placed her in the chair one of the nurses was messing with the buttons to the electric chair my aunt was seated in.  My aunt asked her to stop because she was feeling her bottom starting to slide off of the chair and the nurse told her that she was fine and wouldn’t fall, my aunt slid down to the floor.  She remained on the floor for a while, the nurse told her that they didn’t have anyone on the shift that could help to get her up and that she would have to stay there until next shift came in but about 15 minutes later she was helped off the floor.

On another occasion my aunt was having trouble breathing, she pressed the call button several times and no one came to assist her. She used her cell phone to call her daughter to let her know she needed help and that no one was help.  Her daughter called the front desk several times with no answer from anyone on staff.  She finally had to call Sugar Land Police Department to go to the facility to do a well check on my aunt.  Upon entry of the facility the officer was told they could not enter but staff would go check on my aunt.  The police officer called back and told us to follow up with my aunt because she couldn’t believe they would not allow her to enter and didn’t feel assured they would get to my aunt right away.  The nurse did go check on my aunt and told her that is she needed something to push the call button and stop calling her daughter.  My aunt explained to her that she had pushed the call button several times and no one would come, the nurse asked her to show her exactly how she was pushing the button so my aunt motioned how she was pressing and she told my aunt “oh look at you, aren’t you smart.”  But once a nurse moved the call button out of reach for her so she couldn’t call anyone even if she needed to.

My aunt called her daughter and told her she had to get her out of this facility, or they were going to kill her there, soon after we tried to get her released and the facility director would not allow us to pick her up.  We contacted the ambulance transporter that takes her to dialysis to let him know that we would be meeting him at the dialysis center to pick up my aunt.  He said he was very glad to hear from us because he couldn’t believe how my aunts health had deteriorated since she was admitted, and he would wait until we arrived to pick her up. This was the first time we had seen my aunt in a while, and she looked absolutely horrible!  We could not believe that from the time she left the hospital to this point she looked so weak and sick.  She was sent to this location to help to strengthen her to bring her home to enjoy her family a bit longer and not to cut her time even shorter.

Once the facility was called to request my aunt be discharged the internal pharmacy called the family to verify what medications my aunt should be on.

My aunt passed away on 08/04/2020 she was a very sick woman and we knew that she was living on borrowed time.  She had been in and out of the hospital way to many times to remember and had been admitted to The Medical Resort of Sugar Land at least 2 other times we are in no way blaming the facility for her death but we know she would have been with us for a longer amount of time had they done their part to get her out of bed to strengthen her legs, or so she wouldn’t have had the horrible bed sores she did.

So much more......